Privacy Policy

1. About Fitness Assist

Fitness Assist is a service operated through cosher-gufani.co.il.

Fitness Assist is a wellness-tracking assistant delivered through WhatsApp. It helps participants record meals, weight, physical activity, sleep, hydration, and healthy habits, receive general guidance and encouragement, and optionally share selected progress statistics with an assigned trainer.

Fitness Assist is not a medical service, does not diagnose or prescribe treatment, and is not intended for emergencies. Contact a qualified healthcare professional or your local emergency services when appropriate.

2. Who is involved

Fitness Assist operates a multi-organization platform. A participating organization may appoint trainers and invite participants. Depending on the arrangement, the organization or trainer may decide why participant information is collected, while Fitness Assist provides and operates the service.

Questions about an organization's own use of participant information should also be directed to that organization or trainer.

3. Information we collect

We collect only information needed to operate, secure, and improve the service, including:

• WhatsApp identifiers and profile information supplied through WhatsApp, such as a display name, biological sex, age group, height, dietary preferences, and the identifier associated with a phone number. Optional profile questions can be skipped.
• Messages and commands sent to Fitness Assist, including meal, weight, physical-activity, sleep-duration, sleep-quality, hydration, habit, goal, and consent information.
• Trainer and organization assignments, invitations, account status, and participant choices about sharing statistics.
• Operational records such as message delivery status, timestamps, security events, feature usage, and content-free scope or safety classifications.
• When media features are introduced: audio, food photos, or scale photos submitted by the participant, together with temporary processing results and participant-confirmed structured records.

4. How we use information

• Provide wellness tracking, reminders, summaries, general guidance, encouragement, and optional profile-based personalization.
• Associate a participant with the correct organization and trainer.
• Share the disclosed progress statistics with the assigned trainer after the participant starts the service, unless the participant uses PRIVATE to disable trainer access.
• Deliver and troubleshoot WhatsApp messages, protect accounts, prevent abuse, and monitor service reliability.
• Measure aggregate usage and service costs by participant reference, trainer, and organization without copying message bodies into analytics records.
• Comply with legal obligations and enforce our Terms of Service.

5. Trainer access and participant choice

Using Fitness Assist and sharing statistics with a trainer remain separate choices. Starting after the participant notice enables the disclosed trainer statistics; the participant can use PRIVATE immediately or at any later time without disabling personal tracking. While sharing is enabled, the assigned trainer may see the participant's display name, stated goal, confirmed weight trend, number of weight entries and meal check-ins, and sharing status.

The trainer does not receive the participant's phone number, raw chat, meal descriptions, activity descriptions, sleep records, photos, audio, or AI prompt content through the Fitness Assist trainer view. A participant can send PRIVATE in WhatsApp to revoke trainer access immediately and can send SHARE to enable it again.

6. Service providers and international processing

We use service providers to operate Fitness Assist, including Meta and WhatsApp for messaging and Render for application and database hosting. These providers process information under their own terms and privacy commitments. Service providers may process information in countries other than the participant's country.

If automated language, audio, or image processing is enabled, relevant content may be sent to the configured processing provider solely to provide the requested feature. We will update participant-facing information when a new provider or materially different processing purpose is introduced.

7. Retention

Retention settings may vary by organization and are identified in the participant notice. Unless a shorter period is configured, message bodies are retained for up to 90 days, audit and observability records for up to 365 days, and confirmed tracking records for up to 730 days. Temporary media will be retained only for the minimum processing period when media features are enabled.

Information may be kept longer when reasonably required for security, dispute resolution, legal compliance, or backup recovery. It is then deleted or anonymized when no longer required.

8. Security

We use reasonable technical and organizational measures intended to protect information, including access controls, tenant separation, secret management, signed webhook validation, and restricted trainer views. No online system can be guaranteed completely secure.

9. Your choices and rights

See the Data Deletion Instructions for the deletion process.

• Send STOP to opt out of Fitness Assist messages; send START to return.
• Send PAUSE or RESUME to control reminders.
• Send PRIVATE to revoke trainer-statistics access; send SHARE to enable it.
• Send DELETE to request deletion of your Fitness Assist participant data.
• Contact us to request access, correction, deletion, restriction, or a copy of information, subject to applicable law.

10. Children

Fitness Assist is not intended for children who cannot lawfully consent to this processing. An organization or trainer must not invite a minor without all consent required from a parent or legal guardian under applicable law.

11. Changes and contact

We may update this policy as the service changes. Material changes will be communicated through an appropriate service channel and the updated date will appear above.

For privacy questions or requests, contact us at the email address below. Include the WhatsApp number used with Fitness Assist only when necessary to identify the correct account; never send passwords or access tokens.